Frequently Asked Questions

About Safe365

Is Safe365 free?

Does Safe365 work anywhere in the world?

Does Safe365 work without mobile data activated?

Can I have more than one phone number in the same profile?

How to create a shortcut to Safe365

In what languages is Safe365?

How can I see my daily activity in Safe365?

Can I register in Safe365 without having a Facebook account?

What does the green circle indicate?

Is Safe365 designed just for seniors?

What is Safe365?

Emergency button

What happens when I ask for help by pressing the red button?

Is it possible for Safe365 to send alerts without my consent?

Is it 911 who answers the phone?

Can I try the emergency button?

Protectors and Proteges

What is a Protege?

I can’t locate one of my Proteges, why?

How can I delete a contact?

How can I add a contact?

Can I see the location of my Protectors?

Can I add or remove a place from a Protege?

Can I stop sending notifications to my Protectors/Proteges?

How to share a place with one of your Proteges

How can I create a Protege Profile?

Can I locate a contact that I do not have added as my Protege?

Places settings

How can I create a place?

How to deactivate or delete a place

How to share a place with a Protegee

Types of places

Can I add or remove a place from a Protege?

Profile settings and permissions

How do I change my name, email address or profile picture?

Where can I add my allergies, diseases, etc.?

Can I change the language of the app?

How can I delete my account?

Requested Permissions


Can I keep sending notifications every time I enter or leave one of my places, even though my GPS locator is no longer activated?

Do I still send notifications even though I don’t have the GPS locator activated?

Can I stop sending notifications to my Protectors?

How can I erase the persistent notification?

GPS Location

Do you keep my location data in your registers?

My protege's route does not show up

In enclosed spaces the location is sometimes incorrect

My location is not correct, it places me in a different position

Which types of locator can I use?

How can I stop sharing my location? How can I close the app?

Can I delete a route?

Can I use Safe365 and another geolocation app as a complement?

I lost my phone or it was stolen and I had Safe365 installed, can you help me find it?

System and Battery

How much battery does Safe365 consume?

Does Safe365 still working even though my phone device is out of battery?

How can I disable my battery alerts?

Device’s Settings

Some devices don’t allow Safe365 to work properly. Please, configure your device and your Proteges’ following these indications according to the manufacturer:

Using Huawei

Using Xiaomi

Using Moto G

Using OPPO

Using Samsung


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