The functionalities of the app, both the GPS locator and the emergency button, are completely free.
Although Safe365 has been designed to be a safety locator for the elderly, it is open to any type of audience that can adapt the app's functionality to their needs. For example, it can also serve as a GPS locator for children, in case families want to know their kids location when they return only from school.
Safe365 is a mobile app (available for iOS and Android) designed to improve the safety of your family and friends. With this GPS locator you’ll be able to know the location of the people you want, with their consent, in real time: if they go for a walk in the neighborhood, if they enter or leave their home, if they have arrived at work… Basically, you’ll be able to know they are safe.
If anything happens to them, Safe365 also includes an emergency button for them to press in case of need. If you are in Spain or Andorra and press the emergency button, the app will directly contact the rescue services, and will send them your accurate location. In the rest of the world, Safe365 will immediately alert their Protectors.
The app has other functionalities, such as sending automatic notifications when your Proteges enters or leaves a certain area, know the routes of your Proteges and warn you when their mobile devices are running out of battery, if they are static or moving, whether they have or not Internet access, etc.
When you press the red button, in Spain and Andorra you will receive a call from our center specialized in emergency management. Currently, Safe365’s services are integrated with 112 of Euskadi, La Rioja, Aragón, Galicia and Extremadura, and with the RACC operators in the rest of the autonomous communities. In Andorra, you’ll be attended by the firefighters service.
It is important that you only use the button in case of real need, because by doing so the emergency services will activate your rescue immediately.
Once the alert has been resolved, your Protectors will be also reported. They will not be warned beforehand to avoid repeated communications with the emergency services.
In the rest of the world, when you press the button, a geolocated emergency warning will be sent to all your Protectors.
In Spain, it depends on the autonomous communities. Currently, Safe365’s services are integrated with the 112 of Euskadi, La Rioja, Aragón and Extremadura.
For the rest of the areas of Spain, the emergency reception center calls you after you press the red button and manages your rescue if necessary.
If you are in Andorra and press the emergency button, you will be attended by their firefighters service.
In Spain and Andorra, the emergency center will get in touch with the emergency contacts that the user has previously pointed in the app.
In the rest of the world, your Protectors will be warned by you, so they can get in touch with the emergency services.
In Spain and Andorra, the emergency center will get in touch with the emergency contacts that the user has previously pointed in the app.In the rest of the world, your Protectors will be warned by you, so they can get in touch with the emergency services.
In Spain and Andorra you can report an emergency even if you’re not affected, but you will have to be physically present in the same place where the emergency occurs.
In the rest of the world, when you press the red button, a geolocated emergency warning will be sent to your Protectors.
Currently, in Spain and Andorra we do not have any test mode. Also, in the case of pressing the button by mistake, we will ask you if you need help to confirm that you need assistance.
In the rest of the world, you can try if the button works because the emergency warning will be received by your Protectors.
If you press the emergency button, your warning will only be notified to the emergency services in Spain and Andorra. In the rest of the world, your Protectors will receive a geolocated emergency alert at the moment you press the button.
A Protege is the person you want to protect with our GPS locator. You can add them in "Add to see on the map" or from My Safe365 > Protege > Add.
A Protector is the person you want to protect you with our GPS locator. You can add them as your Protectors from My Safe365 > Protectors > Add.
There are three causes why Safe365 will not be able to locate your Proteges:
If you want, you can ask Safe365 to receive an alert when your Protege is available again.
To delete a contact, go to the "My Safe365", click on Protectors or Proteges, and there you’ll be able to delete it by pressing the three points to the right of each contact.
To add a contact in our app, access the map or "My Safe365", click on Protectors or Proteges. Once inside, click on the "Add..." button and select a contact from your mobile phone’s contact list.
No, you can only see the location of your Proteges. Therefore, if you want that one of your Protectors become a Protege, you can ask him for it.
Yes, you can add or delete a place in the Protege file, by clicking on the icon of the house on the map.
You can either add the place where your Protege is at that precise moment, or add anyone else.
If you wish, you can deactivate the entry and exit notifications of your “Places” and the low battery warnings.
If you have a “Place” enabled, you can disable it in My Security> Places>”Your saved place”> Deactivate. To deactivate only the notifications of entry or exit of any of your “Places” go to My Security> Places and tap on the “Place” on which you wish to deactivate the notifications.
Then, tap the button of the three-vertical-stripes in the top-right part of the surface. Deactivate the notifications of entry or exit from that place.
Moreover, if you have activated the “Low battery warning”, you can disable it in My Security> Battery warning.
To share a place with one of your Proteges, go to the list of places, click on the ‘Send’ button, which is to the right of the name of the area, and select a contact to share one of your places with your Protege.
If the person you want to protect has problems to deal with technology, now you can also create the profile before he downloads the app, so when he does, he’ll have everything configured and he won’t have to do anything else. To do this, once you have configured his profile, you should follow these steps:
It is not possible to locate any contact that you do not have added as your Protege. In order to do so, you must send them a request. If you do not have Safe365 installed, you can previously invite them to download it from the same app.
You can add them from the map in ‘Add to see on the map’ or from My Safe365 > Protege > Add.
Yes, every time you enter or leave one of your places you’ll keep sending a notification to your Protectors, even though your GPS locator is not activated.
To activate this kind of notifications, you can go to My Safe365 > Places and click the Place you’re interested to activate.
Then, press the three vertical lines button and activate the notifications.
To create a place, go to My Safe365 > Places. Once inside, click on one of the predefined zones and choose the location of it or, if you want to create another kind of place, click the option "Add another place".
Yes, you can add, edit, or remove a place inside the file of your Protege. taping on the little house icon at the bottom-right corner.
To change your profile information, go to "My Safe365" and click on your avatar. Once inside you can modify all the fields you need.
To add additional information in your Emergency File, go to "My Safe365" and there you will find a field to fill in what you want.
The language of the app will be the same as the one you have configured on the phone. The supported languages are Spanish, Catalan, Galician, English, French, Italian and Portuguese. The default value for other languages will be English.
To delete your Safe365 account and all related data, go to "Settings" and there you will find the option to "Delete account".
You can also send us an email to firstname.lastname@example.org. To verify your identity and proceed to delete your account we’ll need you to report to us the next information:
For the properly operation Safe365 requests you to authorize access to some data on your device. That's why Safe365 will request you access to:
To share it with your protectors and 112 in case of emergency.
In order to add your contacts on the map and connect easily with your family and friends. That's why Safe365 request you to import your contact list.
To make a selfie for your profile picture.
To choose a picture for your profile picture to recognize you more easily.
To be able to send your location in case of emergency with a simple call to 112 and to your Protectors/Protegees.
To know the distance you do on a day and sharing it with all your protectors adding your Google account.
To accept all the permissions, in case you didn't, you can do it at Settings>Permissions.
Yes, if you have one of your places activated, your Protectors will still receive notifications every time you enter or leave the place, even though you don’t have the GPS locator activated.
To activate it, go to My Safe365 > Places > … > Activate.You can also decide if you want either want to send notifications as you leave or enter your places. To do so, go to My Safe365 > Places and click the Place you want to activate or disable this notifications.
Then, press the three dots button and activate or disable the enter or leave notifications.
If you wish, you can disable the entry and exit notifications of your Places and low battery warnings.
If you have a Place activated, you can disable it in "My Safe365" > "Places" > ... > "Disable". To disable only the notifications of entry or exit of any of your Places, go to "My Safe365" > "Places" and click on the Place on which you want to deactivate the notifications.
Yes, we register your location data to be able to provide it to the emergency services in case of need. This information will only be used in case of emergency.
The GPS is oriented to open spaces with a clear view of the sky to connect with satellites. If you are inside a building, we recommend you to improve the accuracy to avoid any kind of problems. To do so, go to Settings > Location mode > High Accuracy.
The margin of accuracy of the positions obtained with Safe365 can vary up to 150 meters maximum, so there is a possibility that you can see your location a bit displaced from the exact point where you are.
Therefore, if you are inside a building, we recommend you to improve the accuracy to avoid any kind of problems. To do so, go to Settings > Location mode > High Accuracy.
There are three types of locator or location preferences, depending on the privacy levels:
If you don’t want to share your location, you can also disable it for any time you want.
To select your location preferences, go to the My Safe365 > Sharing location to chose the different locator levels.
To stop sharing your location, in My Safe365 > Sharing location you can disable the locator.
The route can not be deleted: it is designed for the security of the Proteges. This way the rescue teams have all the Proteges’ location if necessary.
Safe365 is fully compatible with any other geolocation app and it can coexist correctly with any other apps.
Although we act as a cell locator, once a device is lost / stolen, since it is not possible to verify the ownership of the phone number linked to the user account, we can not give information about its location for security reasons.
On iPhone, the app consumes approximately 20% of the battery throughout the full day (varies by model).
In Android, the app consumes approximately 12% of battery throughout the day (varies by model and conditions).
It is recommended that before carrying out any activity you ensure that your device"s battery is fully charged.
It is also important that you turn off the rest of apps to optimize the battery life.
No, if your phone has run out of battery it will not be possible for your Protectors to know what is your location. They will only be able to see your activity during the last 24 hours until the moment when your device was turned off.
The battery alerts are all the notifications that you send to your Protectors every time your mobile device has a 10% battery left or you charge it. They can be disable in ‘My Safe365’ > ‘Battery alerts’ > ‘Low battery alerts’.
The battery saving method of Huawei is very aggressive, since it deactivates some basic functionalities such as the GPS locator or notifications of our app while it is in the background. In order to use the app correctly, try these solutions:
Go to Settings > Applications > Safe365 > Battery and, on the one hand, turn off the High Power Consumption warning and, on the other hand, access Start applications and disable the option to manage it automatically. In the video below we show you how to do it:
Go to configuration or settings > Ignore battery optimization > Ignore battery optimization > All apps > Safe365. Once you are in the application list, select “All applications”, in the upper right arrow, look for Safe365 and click “Allow”. We show you how to do it in the video below:
Go to Configuration or settings > Notifications & status bar > Notifications management. Then, select Safe365 and click on “Allow notifications”. Make sure also that all the options below are activated (in blue) and that in Notifications on the lock screen “Show” is selected. We show you how to do it in the video below:
The battery saving method of Huawei is very aggressive. In order to use the app correctly, you’ll have to change the energy configuration:
Due to the customization layer of their devices, to save battery the system closes apps, passing them to the background, and causing some apps like Safe365 to stop working. If you want to avoid that Safe365 stops working in the background, you can do it by pressing the button of our app in the recent apps - which work in the background - and slide it down with your finger, until it is fixed in the bottom of the screen.
To activate the ‘High Accuracy’ location mode, follow these indications:
To get Safe365 working in Motorola, we suggest you try the following options:
Go to Settings or Settings> Sound and notification> Application notifications> Select Safe365> Disable the Block button to activate Safe365 notifications. Once you have done this, the block marker should be gray.
Due to the customization layer of their devices, to save battery the system closes apps, passing them to the background and causing some apps like Safe365 to stop working. That is the OPPO case. If you want to avoid that Safe365 stops working in the background, you can do it by pressing the button of our app in the recent apps – which work in the background – and slide it down with your finger, until it is fixed in the bottom of the screen.
You must go to Security Center app, an standard app from OPPO. Once in there, you must tap on Privacy Permissions, where clicking at Startup Manager you will access to a screen where you have to allow the use of the app in the background.
There are some devices from Samsung that disable push notifications just to not fill up your screen with them. To that, follow next instructions to enable them again. From the home screen, swipe up to access your app drawer. Inside your app drawer, tap Settings > Advanced (upper-right corner)> Safe365 > Notifications
On the Notifications screen, you can choose your preference: Urgent, High, Medium, Low.
In their last updates, Samsung has turned off many notifications settings from a lot of applications. You have to set up it manually